We answer within one business day — usually faster, because we check between turnovers. The chat bubble knows the product and will hand you to a human when it doesn’t.
SignInStay turns your guest WiFi into a guest list. Guests scan a QR card (or get a captive sign-in page), enter their name and email, and get online. Every guest is captured — not just the booker — matched to the reservation, with proof of consent.
No. The free plan's password-gate mode works with any router: the card links to a page, and the page reveals the WiFi password after sign-in. If you want guests forced to sign in before they get online, add the $79 gateway box (Bell, Rogers, Deco, eero, Google/Nest) — or use UniFi/Omada/OpenWrt with no extra hardware.
Free for one property (up to 100 contacts shown). Paid plans: Starter $9/property/month, Host $15/property/month, Property manager $12/property/month (10+ properties). Unlimited contacts on every plan, 30-day free trial, annual saves two months. Founding hosts: Host plan at $9/property for life, 50 seats.
Yes, done properly. CASL requires express consent for marketing email, so our marketing opt-in is a separate, unchecked checkbox that is never a condition of WiFi access, and every consent is logged with time, IP and the exact wording. That is the default.
Hospitable, Hostaway, Guesty, OwnerRez, Lodgify and Smoobu sync reservations automatically. Any other calendar — including Airbnb and Vrbo directly — works through an iCal feed, and there is a Zapier/webhook endpoint for anything else. Connect in Settings → Reservations source.
After signing in, guests see the network name and password with a copy button, plus "Add WiFi to iPhone" (installs a Wi-Fi profile so the phone joins automatically) or "Open Wi-Fi settings" on Android.
It is the same ten seconds as hotel WiFi, and the password is the reward. You control every word on the page, and you can make email optional.
Yes — Contacts → Export CSV, with filters for property, date range and opted-in only. Your list is yours on every plan.
A small OpenWrt device plugged into your router by Ethernet. It becomes the DNS server for the WiFi, so unknown devices are sent to the sign-in page before they get online — on your existing network name and password. Install is one command; then set your router's DNS to the box, turn IPv6 off, and turn its guest network off. $79 one-time.
Open the property in your dashboard and click "Print QR card". It is a 5×7 card sized for a frame or the fridge. Box-mode users also get an auto-join WiFi card.